Q. How do I create cards? A. You can create cards in a few easy steps:

• Choose your card
• Personalize your message
• Add photos if you wish
• Prepare the envelope
• Check out

Q. What are your card formats and paper quality? A. You can select among the following formats to create a variety of printable products:

• Large Folded or Flat Card (5” x 7”) of heavy white card stock. Includes a 7.25” x 5.25” white envelope.
• Square Folded Card (4.75” x 4.75”) of heavy white card stock. Includes a 5” x 5” white envelope.
• Flat Card (7.875” x 3.875”) of premium white card stock. Includes an 8 3/16” x 4 3/16” white envelope.
• Small Folded Card (3.75” x 5.25”) of heavy white card stock. Includes a 4.125" x 5.5" white envelope.

Q. How do I mail my cards? A. You have two main options for mailing your cards:

• You can have us mail them for you, direct to your recipients. We will include the TO address, FROM address, and a stamp of your choice then mail them USPS Standard Mail.
• You can have us ship them back to you as boxed cards. For this option, you can leave your envelopes blank, or you can tell us how to prepare them. We can include the TO address, FROM address and a stamp of your choice.

Q. Can I write my own text for my recipients? A. Yes, you can create and personalize the text of your card. Each design provides several layouts with many areas for text. You do not need to use all of the areas but if you do, all personalization is included in the cost of the card.

Q. Can I select from different fonts and colors? A. Yes. We offer a selection of attractive fonts and ink colors for the inside of your card.

Q. What tools do you offer to create and personalize my cards? A. We offer: • A wide selection of card designs - from classic to contemporary. • The ability to insert multiple photographs and personalized text inside and on the front and back of your cards. • Different fonts, font sizes and ink colors to personalize the look of your text on your card.

Q. Can I order cards using my own photos? A. Absolutely. You can upload your own photos that you've saved in a digital JPEG file to create your own cards, invitations, postcards, or announcements.

Q. Will you help me design my own cards? A. As part of our web-based personalization tools, we offer an array of attractive designs and layouts that you can use to design your piece. Also, before you upload your image, we allow you to preview it to check the print resolution and placement, as well as experiment with different layouts, photos, and text.

Q. What kind of photo files can I upload? A. Your file must be in JPEG format, and be less than 4 megabytes in file size. For additional details, please see Image Specifications.

Q. How do I upload my photos? A. First, see our Image Specifications. Once you have the JPEG file on your computer, just follow the directions during card personalization to upload the photo, and place the photo into the card layout.

Q. How can I ensure that my personalized card has the correct orientation? A. Pay close attention to the image of the card as you personalize it. Use our photo tools to rotate, crop, and apply special effects to your photo. The cropping tool helps you ensure your photo will fit to either a landscape or portrait orientation.

Q. Will my photo cards look just like my photographs? A. We will always do everything possible to ensure the highest quality product, however slight variations in printing are unavoidable. A custom card created with a photo image will not look the same as a photographic print due to differences in the processes of printing and of photo development. When using a photo, you need to start with a clear, high contrast photo.

Q. How can I proofread the inside of my cards? A. We provide you a preview for your card so you can see how it will print. You will see this option as you personalize your card.

Q. What if I begin the card personalization but can't finish until later? A. A 'save-for-later' feature is not yet available for JustWrongGreetings.

Q. Will I be notified when my order is in production? A. Yes. We'll send you an email confirmation when your order is received and is in production. You will receive a second email confirmation when your order leaves our facility. For boxed orders being shipped via an express method, the email will have your tracking number so you will be able to monitor the progress of your delivery. With a JustWrongGreetings account, you may check the status of your orders online.

Q. What is your refund policy? A. Your satisfaction is guaranteed. We take great care to provide you with the best product possible. If there is a problem with the craftsmanship of your custom printed cards, we will gladly provide you with credits toward a future order or a monetary refund.

We regret that we cannot offer refunds for cards that contain spelling, punctuation, or other text errors or for custom image cards that are poorly composed or that did not initially meet our pixel requirements for printing. Although not necessary, you can order one piece and we will mail it to you prior to your placing an order with more units.

Q. How can I view my order after it is completed? A. Registered users may click on My Account at the top right of any page, and view Previous Orders. If you have any questions on your order, please contact Customer Care.

Q. Do I have to place a minimum order? A. No, we do not require any minimum order or charge any other set up fees. You can order as few as you want, including just one card.

Q. How long does it take to print, personalize and mail custom cards? A. Order online in minutes; we will personalize, print and deliver your cards to the post office on the next business day (if you order by 4pm Pacific Time, Monday -–Friday.) During peak periods, such as December, it may take longer. It can take three to ten days to receive your order if mailed USPS Standard; and it can take less time to receive your order if you select speedier overnight methods.

Q. Who is responsible for the accuracy of my order? A. You are. We strongly encourage you to preview your cards carefully. We print exactly what you enter and are not responsible for typographical or image design errors.

Q. How do I register? A. Click on the Not Registered link and complete the form.

Q. What are the benefits of becoming a CardStore member? A. You’ll be able to store all your addresses in your own online address book. You’ll also be able to import address information from Microsoft Outlook or Outlook express. With all of your addresses, you can use our integrated calendar feature, which allows you to keep track of important birthdays and occasions. With this calendar feature, you can let us remind you when it’s time to send a card for any special occasion - never forget a birthday again!

Q. What if I forget my password? A. Just click here, enter your email address and answer the security question, and we will instantly email your password to you.

Q. What if my email address or other account information changes? A. To change your account information such as your email address, email notification preferences, mailing address, billing address, or return address, just click here to go to your profile, update your information, and press update at the top or bottom of the page.

Q. How safe is the personal information in My Personal Profile? A. We are completely committed to maintaining the privacy of our customers. We do not sell or rent your personal information to marketers. Also, your mailing lists are used solely for the purpose of addressing your cards. While we save your addresses in your personal address book for future mailings, only you have access to those contacts via your password. Please see our Privacy Policy for greater detail.

Q. Can you remind me of upcoming events, such as birthdays and anniversaries? A. Yes. When you register, one of the member benefits we offer is that you can designate email reminders for important events such as birthdays, anniversaries, or holidays. These email reminders can be sent to you 3, 7 and/or 14 days in advance. You can have reminders for any contact in your address book.

Tip: You can also order cards with mailing dates in the future.

Q. How much do your cards cost? A. See our Price Chart for details. All pricing includes customization and personalization, full-color printing, envelopes, and the addressing and stamping of the envelopes. Folded card plus retailer gift cards prices include all services for regular gift cards plus handling and fulfillment of the gift card affixed to the folded card. Our prices do not include the cost of postage, shipping and California sales tax, when applicable.

Q. Do you charge extra for customization? A. No. One of the best parts of our service is that all of the online customization is included in the cost of the card. You can create your own text and add a personal salutation on each card at no additional cost!

Q. How much do you charge for postage? A. We offer First Class mailing, which is 42¢ per piece for domestic stamps and 94¢ per piece for international addresses (Canada and Mexico are considered international addresses) for all folded cards.

Q. How much do you charge for shipping and handling? A. Note, shipping and handling is charged ONLY if you elect to have your cards shipped back to you. You can read more about our shipping options or see our Pricing Chart for details.

Q. How do I pay for my cards? A. We accept major credit cards including American Express, VISA, and MasterCard.

Q. Do you keep my credit card information in your system? A. Only if you ask us to; you have the option of storing your credit card information to save you time during the checkout process. To do this, click the box next to Save Credit Card to my account when you’re checking out. It is our top priority to insure that your credit card information is entirely safe. We use Secure Sockets Layer (SSL) to encrypt your credit card number to prevent unauthorized access.

Q. What if I live outside the United States? A. Non-U.S. residents can order cards just the same as U.S. residents and send them directly to any recipients whether they are inside or outside of the U.S. However, we cannot ship boxed cards internationally.

Q. Do you charge sales tax? A. California law requires us to charge sales tax on cards sent to a California address (whether shipped or mailed direct). This tax will be automatically calculated and added to your order during the Checkout process.

Q. Can I resell your cards if I have a resellers license? A. Yes. We will need a copy of your resale license. Please contact us for additional details.

Q. How can I see my recipients for a particular order after it is complete? A. Go to My Account and choose User Report. Select the date range you would like to see and you will get a report on all orders during that time frame

This website is a service of Vash. Designs LLC. Rest assured that the information you provide is safeguarded. The parent company of JustWrongGreetings, Vash Designs, Inc. (“Vash Designs”) is committed to protecting your privacy on-line. We recognize that it is vitally important to act responsibly with your information. JustWrongGreetings does not sell or trade e-mail lists and JustWrongGreetings keeps your credit card information, personal profile information, address lists and uploaded images private and protected. At JustWrongGreetings, we have taken several steps to ensure that your personal and payment information is secure and your privacy is respected. One of those steps is telling you what information we collect, how we collect it, and how you can be removed from our mailing lists. Please read the following policy to understand how any information you provide to us is maintained and used as you make your purchases. This privacy policy may change from time to time so please check back periodically.

In general When you shop on our site, your computer and our server send data back and forth in encrypted format that ensures the safety and security of your information. When you create your Profile, Address Book and/or Calendar System, your information is stored on a secured server that is not accessible to anyone else via the Internet. JustWrongGreetings will not disclose your personal information unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of JustWrongGreetings; (3) enforce the JustWrongGreetings Terms and Conditions of Use; or (4) act to protect the interests of its members or others. If you come to JustWrongGreetings from a partner web site, make a purchase on JustWrongGreetings, and “opt-in” to receive information from that partner, we may share your name, address, and email address with that partner. If the partner is a gift card retailer, we may also share the value of the gift card purchased.

Why we collect certain information At JustWrongGreetings, we collect:

• domain names of visitors to our Website;
• e-mail addresses of those who e-mail us or register with us;
• information about how many visits each page receives;
• user-specific information on what pages consumers visit;
• information volunteered by the consumer, such as survey data and/or site registrations;
• ip addresses.

We collect this information in order to determine how to create the best experience for our customers. By looking at usage patterns, we learn which areas need more content and which areas are not meeting our customers’ needs. In addition to the use of your information to operate the site, JustWrongGreetings also aggregates anonymous information which does not personally identify you, which may be used by JustWrongGreetings or shared with its advertisers. We also collect information to customize our features for individual visitors who opt to become members, notify consumers about updates to our Web site, and contact consumers for marketing purposes. Receiving e-mail notifications is always up to the customer. When you make a purchase or become a member, you can tell us whether or not you want to receive e-mail updates. We do not sell or trade our e-mail lists.

Your name and addresses: your personal profile When you make your first purchase, you provide us your name and mailing addresses. Your e-mail address is used to verify your identity next time you come to our site, to confirm or otherwise update you about your order, to verify your credit billing information and, if you allow, to further communicate with you about our upcoming products, services and programs. They are not used for any other purpose. You will receive special offers via e-mail from JustWrongGreetings or JustWrongGreetings business partners only if you have indicated so in your profile. If you should choose in the future not to receive these special offers, you may contact JustWrongGreetings to stop receiving the e-mails. You can always update or delete information in your personal profile. Simply click on “My Account” at the top of most JustWrongGreetings web pages.

Your address book Your Address Book is yours and yours alone. The addresses are used solely for printing envelopes and mailing per your instructions. Your Address Book addresses also are stored for your future use only. Your account is password protected. See “Ways you can Help Keep your Information Private and Secure” below. JustWrongGreetings data centers are located in highly secure facilities used by many other major websites. JustWrongGreetings data servers communicate using a private network behind a “firewall” that prevents any unauthorized access to our computers and servers.

Card content: your images/photos and text JustWrongGreetings in no way monitors, edits, or otherwise controls the content incorporated in cards produced using the “Custom Photo Upload” website section. However, JustWrongGreetings can make relatively minor “touch-up” corrections for quality control purposes only and allow the customer to select a JustWrongGreetings border specifically offered for use in the right hand columns of the section. Also, JustWrongGreetings does not monitor, edit, review or otherwise control any customer created text in any of the cards, invitations, or announcements. JustWrongGreetings is not liable for text typos, spelling errors, mailing address inaccuracies or incomplete mailing addresses that are submitted by the customer. The content of each card is stored in a database until the order is printed and confirmed as accepted for delivery by the United States Postal Service or other reliable carrier, such as FedEx or UPS, that JustWrongGreetings may use. Afterwards, most computer records of that card content are deleted, but the “Previous Orders” section of “My Resources” will retain it for your future reference.

Credit card information Protecting your order information is our priority. Anytime we ask for credit card information, we transmit that information in an encrypted format using the industry-leading standard Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than JustWrongGreetings. To check the security of that information, look at the lower left-hand corner of your browser window after accessing the server. If you see the unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.” Some versions of browsers and some firewalls don’t permit communication via secure servers. In that case, you’ll be unable to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please e-mail us at info@JustWrongGreetings.com. To further protect your information, JustWrongGreetings does not store credit card information on its servers without your consent.

To whom we disclose your information We disclose your information to no third parties except to accomplish normal credit card and other similar payments, unless it is specifically stated otherwise. Unless you say so, we use your information solely to fulfill your order, provide you our Address Book and Reminder Services, transact your purchase, and help us improve our website and product offering to you. Notwithstanding any other provision to the contrary, JustWrongGreetings reserves the right to cooperate with local, state and federal officials in any investigation relating to any purported illegal activity(ies) and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by JustWrongGreetings to law enforcement authorities or other relevant or related third parties.

Ways you can help keep your information private and secure The most important step in maintaining your privacy is to secure your password. Choose a password that someone you know cannot easily guess (do not use friend or relative’s name, other names related to you, or simple words out of a dictionary.) Change your password immediately if you suspect someone has been accessing your account or profile without your permission.

What are cookies and how are they used? A cookie is a small piece of information that many websites use to help make shopping on-line easier. This information is sent to your browser from our web server and stored on your computer’s hard drive. Whenever you login, our server requires that your computer accept cookies. We use cookies in order to improve your shopping experience. When you visit the JustWrongGreetings website, your cookie helps us keep track of your shopping preferences. Once you set up a profile, your cookie allows us to recognize you when you return to our site. You will be able to access your account information so you don’t have to re-enter it. It also helps us keep track of your shopping basket. And, if you ask to receive e-mails from us, it helps us deliver them to you. Your privacy and security are not compromised when you accept a cookie from the JustWrongGreetings website. If you reject cookies, JustWrongGreetings will track your session through a web-based session identifier. Either way, your information is yours and yours alone. No one else can access the information except JustWrongGreetings.

Links to other websites and services The JustWrongGreetings website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies when visiting the websites. JustWrongGreetings has no responsibility for linked websites and provides these links solely for the convenience and information of our visitors.

Contact Just Wrong Greetings If you have any questions regarding privacy at JustWrongGreetings please notify us by e-mail at privacy@JustWrongGreetings.com

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